About Samanaga
About Samanaga
Blog Article
Getting rid of the chaos of many solution specifications, Samanage buyers can confidently and easily assess incidents, assignments, and belongings in just one location.”
Samanage not merely provides full ITIL-Prepared IT service desk and asset management capabilities, but matches these with responsible customer support. The program is often upgraded to deal with recent industry needs, making it one of many benchmarks for the latest growth in their sector.
The insights we get from engaging with them, in destinations like our THWACK on-line Local community, enable us to make items that address properly-understood IT management worries in ways in which technologies industry experts want them solved. This concentrate on the consumer and commitment to excellence in stop-to-close hybrid IT efficiency administration has established SolarWinds to be a around the globe leader in network administration program and MSP answers. Find out more now at .
Samanage's IT Assistance Desk and Asset administration suite has a lot of attributes corporations could be trying to get and offers a limited free trial, but a lackluster interface suggests it's not a in shape for everybody.
We examined dozens of remarks from genuine consumers of Samanage and found out a few regular good things prospects like relating to this support. 1 is its person-helpful UI. “Its user portal is intuitive and straightforward adequate for finish buyers,” explained Mike, a junior IT administrator from an organization that uses Samanage on common foundation.
inside the nineteen nineties, but I've also written for other company engineering publications, including Computer system Shopper
Samanage does not have every little thing an excellent assistance desk Answer must have, but it does offer you many functions that are crucial to ITIL, such as dilemma, incident, and alter management. Samanage has a delightful aesthetic, is rather easy to use after you get accustomed to it, and specified its function breadth you may unquestionably discover the correct Resource to the career somewhere in the suite.
There’s nothing one of a kind with regard to the Awareness Foundation–look for, tags, edit, documentation are all conventional capabilities–besides to claim that it’s backed by a trustworthy ITIL-compliant backend.
The agent’s identify is routinely filled in, when she or he assigns the title, shorter description, and recipient. The agent can also pick out the category or subcategory, the final becoming one of a kind to Samanage so far as We all know.
Increasing a new incident opens a blank incident Together with the requester's identify immediately populated. Blank fields to get loaded in consist of a group and subcategory. Here is the only help desk application I analyzed which makes provisions for subcategories.
Get Pricing The pricing info for Samanage is sourced possibly directly from the software program service provider or publicly readily available components. To get the most precise and up-to-date prices, we suggest achieving out to the vendor.
A superb company desk need to make it possible for you not just to find out into your IT Procedure, Samanaga but glean insights from details. This is, in reality, considered one of Samanage’s strong points, Gordon mentioned.
This is the comprehensive-showcased program that even has its very own pricing structure summed up as $0.sixty for each asset every month. Samanage has extends this to include both of those components and software program asset administration with license compliance abilities.
Your IT aid also can doc very best techniques and common concerns and cull them into FAQs In the Samanage’s Understanding Foundation. This by itself can minimize resolution workload so IT aid can give attention to resolving more intricate challenges.